Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. My wifi pod cant be found and keeps flashing. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Very Insightful Person. Make sure that your xFi Pods are visible and not blocked by furniture or other large objects. I installed VM connect and at first it showed some pod's with "?". It has it for about 30 minutes and then turns solid white but no devices can connect to it. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Plug the modem back in and wait until the modem has finished powering on. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. This will revert any customisations back to factory settings and full update. on 19-11-2022 20:15. 0. After many resets the broadband would start again then a few hours/days lose the signal. Had the WiFi pod a while now and it has always flashed red. Had the WiFi pod a while now and it has always flashed red. This morning after some more reboots, the app shows all my connected devices but no. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Hello. Re: Virgin Pod never Connects. 1 ACCEPTED SOLUTION. Because of this setup, the pod closest to the gateway receives weak signal so the entire wifi mesh is weak. on 31-10-2022 17:07. Virgin Phone Switchover. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. However, after getting a few emails from Virgin about intelligent Wifi I have now put it in. Joining in. It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. 1 in the address bar. I've a flashing green light on my hub, no broadband or phone. I thought the flashing had to stop. g - xxxxx2 & xxxxx5) -- use the same password if you like, Then,. Looking to Connect. Email. One WiFi pod is flashing blue and the other flashing white. Virgin Media Router Arrows Flashing Green; Virgin Media Green. For a brief period, press and hold the power button, then let go. on 04-04-2023 10:37. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Virgin Mobile. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. Virgin Phone Switchover. Please do keep us updated. Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. Solid green wifi light, flashing green arrow and power light. White VM Pods in Networking and WiFi 5 hours ago; Wifi keeps. I recommend to try a 60 second pin hole reset on the router. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. I have a Hub 4 but I have 2 separate networks for 2. I have a hub 5. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Red light just sits there glowing nicely still, but pods at least are not flashing at the moment. Then relocate it to halfway between the hub and the blackspot. They aren't too far from the router either so this can't be the issue. 0. Then unplug your Pod and back in again. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. I have turned off hub/router. Account - Cable. Do NOT reboot the Hub, just let it do it's thing. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Virgin Phone Switchover. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Do not split the SSID – If the SSID is split then the. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. I am not a Comcast Employee. For this reason following recommendation in Plume's support page, I hardwired two of the pods as follows: Pod 1 -basement - hardwired. 9 days now without internet in Networking and WiFi Thursday; VM Connect APP not recognising Hub 5 in Networking and WiFi Wednesday; WiFi pods are flashing and connect app not finding my hub in Networking and WiFi Tuesday; WiFi pods have disconnected since issues with internet in the area in Networking and WiFi Tuesday Green power light is flashing and WiFi light is green. I have even moved it next to the router so it can read the signal but it still keeps flashing. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). No other devices. V6. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. My Virgin Media App. If you move the Pod too far away it will loose connection. We would like to show you a description here but the site won’t allow us. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. Pod: PowerPod: SuperPod. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Unfortunately, there isn't a way to resolve an SNR Outage, as this is something our Technicians need to fix and resolve physically. Thank you. When pod arrives, it's super easy to set up. We would like to show you a description here but the site won’t allow us. Told it's a back office issue & not to call. The Plume website suggests this is either a - 5311528. SpeedAlternatively if the WPS button method does not work what you can do is instead plug one of the pods next to the hub and connect it to the router via an ethernet cable and again wait for the pod to fully pair. Flashing Green: WPS is connecting a new device. How WiFi Pods Work. Once it's reset and you're connected to it plug in the. 0 Kudos Reply. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 2. To restart your Cox Wi-Fi modem, simply follow these steps: Step 1. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Probably been asked many times by people but here we go. After 2 hours talking to myself. Link . After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Flashing Green – Booting up. White wifi pods not connecting to new hub 5 in Networking and WiFi yesterday; Wifi keeps dropping hub3 in Networking and WiFi Monday; I want the pods but the connect apps lies in Networking and WiFi Monday; No internet - Green flashing internet light in Networking and WiFi Monday; WiFi connection problems in Networking and WiFi Sunday You don't need to call. I plugged the pod into the location I needed it I. Joining in. Pods 1 and 2 that are hardwired come. Adduxi. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Smug1to. Account - Mobile. SpeedThe “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Forum; Apps. . QuickStart, set up and connections. Speed. I have received a delivery of a black wifi pod today and basically it is now powered up in the same room as my new hub and the light is blinking white slowly - it. Speed. Identify each Pod and label it with its location. . Please pop back to us at your earliest convenience and we'll do our very best to help. The Passphrases of the SSIDs must match. Pod keeps flashing won't connect even after 30 hours any suggestions please [MOD EDIT: Subject title changed for clarity] - 5035379I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. I have rebooted many times ro no avail. Green. We live on a bungalow so all ground level pods. By downloading our Connect app, you can monitor the activity of multiple WiFi Pods at the tip of your fingers. Apps and extras. It then rebroadcasts them - using the same name and password. Try unplugging the xFi Pod and plugging it back in. Account - Cable. Call Spectrum customer service if the ‘Diag’ light is blinking, as this indicates your gateway is malfunctioning. TV. on 13-03-2023 22:30. The Virgin connect app just says no pod detected. Cat. For queries with home networking and all things WiFiWiFi pods can help solve this problem by extending your network’s range. Internet Light. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. Loses signal at times too. They experience lag, videos don't load despite being connected. Virgin TV 360. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. Stream from Virgin Media. WiFi Pod has started to disconnect. hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; Terrible WiFi and customer service in Networking and WiFi yesterday; WiFi Pods to boost wifi in Networking and WiFi yesterday; Virgin Media Down - No Help in Networking and WiFi yesterday; network constantly dropping out and bqm in. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied changes when i reenable it but when i then go back into router settings it still shows as disabled. Virgin Media;. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Clear your DNS cache. . The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Options. Manage Your Account. Networking and WiFi. “@Brynglas70 Thanks for confirming, JimBob. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. Turn off your Google WiFi and unplug it from the power source. thanks again for your time looking. QuickStart, set up and connections. Stay safe online. I tried reinstating it, connecting it next to the router itself to which it wouldn't reconnect. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. QuickStart, set up and connections. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. I've been with Virgin for a couple of months now since swapping from BT. Please try these steps for me. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. Check the Hub Power Supply. 4 and 5GHz. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Go to solution. 9. Table of Contents. After 2 hours talking to myself on the phone to the phillipines I gave up and miraculously the following day it was back on. Other lights to pay attention to include the Power, WiFi, Secure, Activity, and Cable Link lights. Home Phone. Just plug it into a main socket in the same room as the router and you'll see the pod start to blink. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. Options. Security. The status light on the pod should come on for a few seconds and then pulse slowly while searching for the network. Flashing Red – Updating firmware. Virgin Phone Switchover. The light codes slightly vary depending on the type of Hub that you. Reply. Reply. thanks for looking into this. Complaints. Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. Thanks for taking the time to contact us via the Community. Channel Optimisation must be left on. The Wi-Fi light indicates the status of . Any attempt to reset or hard reset it have failed and. Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Rebooting and restarting the router. . who else in Glasgow have lost their wifi pods last wednesday been told its a line fault and not fixed till the 15th - 5250637. However it’s still starts with green light then goes to to constant blue. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. You could also try the web page status, but this is not recommended. Wifi Pods Help. I have a hub3Flashing red light on box on wall in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday; Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday; Wifi not working in Networking and WiFi Monday; Intermittent wi-fi. Phone. uk) A tiny white LED flashes to let you know the device is setting itself up and. Table of Contents. Bob52. TV on the go. Networking and WiFi. 4 GHz and 5 GHz). Matt - Forum Team. Options. On Tuesday our Wifi Pod disconnected, its been flaky for a while. We’re so confident in this technology that we’ve launched. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. Call the equipment activation number on - 0800 953 9500 (follow options) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number. The engineer came today and replaced the router. Hi there, My wifi has been dropping and hub4 has been flashing red since last night. Subscribe to RSS Feed; Mark Topic as New;. See where. If it’s off, you don. on 09-12-2022 14:59. Yes, each pod is. Step 2. Home Phone. your wireless network. Id definitely try the virgin media ones first apparently you can get upto 3 for free so I can only imagine 3 is better than 1. Networking and WiFi. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. 2. Virgin TV 360. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify zero! Enter 192. Account - Mobile. Networking and WiFi. on 17-05-2023 13:17. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Up to 3 WiFi Pods if needed. Same problem, Virgin trial in the WF4 area. But if I move it anywhere else the light just keeps flashing and can. Turn it on. Unplug your modem from the wall, and leave it unplugged for about 3 minutes just to make sure the reset will take effect. Still no message in box from you. TiVo. Won't connect. A. Check Virgin Media service status. Welcome to the Community and thank you for posting. Options. Tap or click HomePod, then tap or click the Settings button . Claim up to three (if needed) with our WiFi guarantee. Checking the Indicator Lights. Worked for a few hours then kept dropping the connection. Virgin Mobile. 1. All of sudden Wi-Fi pod stopped working with flashing light. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Security matters. Stay safe online. Check your router settings to enable WiFi. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. on 21-03-2023 06:43. My Virgin Media App. Installation, troubleshooting and FAQs for Smart WiFi Pods. Solved: Quite recently my only Wifi Pod has stopped randomly Lighting up bedroom. Unfortunately we have now received an email saying that we have the maximum number of pods allowed and they will not be sending any more. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Home Phone. Hi, my wifi's been down for over a day now and my Hub 3's been interchanging between either a flashing arrow light and a solid base light, and a flashing base light with no arrow light. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. All 3 of mine went offline today and won't reconnect. After sky glass stopped working was told to factory hard reset hub 4. White. QuickStart, set up and connections. Stream from Virgin Media. TiVo. Thanks . Volt. You can tell if it's connected as there will be no light showing. 0 Kudos. Wifi pod issues in Networking and WiFi yesterday; Yellow flashing light on Hub 5 in Networking and WiFi Friday; Hub 4 losing connection every night this week. The light just kept flashing for over a day so I rung Virgin. V6. Plug the router's power cable back into the outlet. Numerous calls to helpline, pods replaced & 3 engineer visits. Security matters. Hopefully one of the team will get back to us to fix this. SpeedQuickStart, set up and connections. If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. co. one pod has green flashing light and two have white. However, I do not see what difference this is going to make. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. When your Spectrum ‘Online’ light is blinking, it means internet connection availability is weak. . My virgin media app shows the pod working and having devices connected. I work from home and like many, rely a lot on a. However it’s now started flashing red constantly and making a sound like a high speed fan probably every 30 mins or so. Note: Get tips on placing your WiFi pods to get the best coverage possible. Phone. Step 2. can anyone help. on 24-03-2023 13:28. Tried to sort via the connect app but this isn’t picking up my - 5372468 Browse Virgin Media Virgin Media CommunityThis seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. . I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. 1. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Account - Cable. I've tried rebooting the hub on numerous occasions and the troubleshooting says there. I’m going to do a hub factory reset sometime today to see if that resolves the issue. Thank you. Tried everything recommended but nothing. Blinking LED Wifi Pod (green) This could mean one of the following: Quick, repeating Double blinks - Wifi Pod is waiting for optimization to finish: You will also see an “Optimizing your network” message in the app as well. But I'm unable to get any WiFi from the pod. 168. I’ve had my Pod for 2 days and it is still flashing white. Recycle or return your kit. I don't work for Virgin Media. V6. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. Been over 2 weeks now trying to get my pods back working. PULSE. Fix your broadband. If they work for you. That'll make sure you're running a clean. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Virgin router won t connect arrow keeps flashing green. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Regards. It should only take a few minutes – but it will depend on how many Pods are connected. 0. Free Pods are the VM solution. Once the App is open select the Broadband option from the bottom menu. The other 2 are unusable, so we will need replacements. It makes a whirring noise when I plug it in - is that normal? Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. It should then pulse slowly as it connects to your Hub. Verdict. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. We had no problem whatsoever until a few days ago. Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to WiFi or you camera are not showing network. Virgin Phone Switchover. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. No light: WiFi is disabled. When I sign in to apps either via my own - 5184157. The ethernet connected devices still dont show though, although. My Virgin Media App. Select Apply changes. Stream from Virgin Media. does anyone have a fix for this as these things seem to. Some apps like BBC iPlayer, Netflix and YouTube may be unavailable at the moment. SpeedStep 2. I’ve got a Hub 3 that was replaced yesterday. The Pod lights keep flashing white, blue etc. Phone. Everything was OK for a while but now the are just constantly flashing on and off and my daughter keeps losing connection in her bedroom, especially when she is on her xbox. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Have turned off devices , tried all suggested checks etc and still having issues. 6. on 19-09-2023 03:59. Plug the modem back in and wait until the modem has finished powering on. Options. If the lights indicate a problem, try the next. . Set up a guest network. Wi-Fi pod flashing blue. Mumfordd04. Email. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Thanks for that. It may take a minute for the xFi Pod to connect. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. Security matters. TV. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. I don't work for Virgin Media. Virgin Media Hub 5 Phone Light. Depends what you mean by "work". Virgin media pod is an intelligent #wifi extender. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. Customer service have sent me a new wifi pod. Account - Cable.